This Privacy Policy explains how rtf88 collects, uses, stores, and protects the personal data of members and visitors. Please read it carefully alongside our Terms & Conditions before using the rtf88 platform.
All data transmitted between your device and the rtf88 platform is protected by SSL/TLS encryption. Stored data is protected by industry-standard security measures and access controls.
rtf88 does not sell, rent, or trade your personal data to third-party marketers. Data sharing is strictly limited to operational necessity, regulatory compliance, and payment processing.
You have the right to access, correct, or request deletion of your personal data held by rtf88. Contact the support team at any time to exercise your data rights.
rtf88 processes personal data only where a lawful basis exists — including contractual necessity, legal obligation, legitimate interest, or your explicit consent.
rtf88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable regulatory and legal obligations.
rtf88's data practices are aligned with international data protection standards and applicable requirements under rtf88's gaming authority licensing framework.
Summary: rtf88 collects personal data to operate your account, verify your identity, process payments, comply with regulatory obligations, and improve the platform. We do not sell your data. We keep it secure. You have rights over it. This policy explains the details.
1.1 This Privacy Policy ("Policy") applies to all personal data collected, processed, and stored by rtf88 ("rtf88", "we", "us", "our") in connection with the operation of the rtf88 online casino and sportsbook platform, accessible at rtf88.win.
1.2 This Policy applies to all members, registered users, and visitors who access or use any part of the rtf88 platform or website. By registering an account or using the rtf88 platform, you acknowledge that you have read and understood this Policy.
1.3 This Policy should be read in conjunction with the rtf88 Terms & Conditions. Defined terms used but not defined herein carry the meanings given to them in the rtf88 Terms & Conditions.
1.4 rtf88 is committed to handling personal data responsibly. Our data practices are aligned with international data protection standards and the requirements of our gaming authority licensing framework. We treat the privacy of our Malaysian members as a serious operational obligation, not merely a compliance exercise.
2.1 For the purposes of this Policy, rtf88 acts as the data controller in respect of personal data collected through the rtf88.win platform. This means rtf88 determines the purposes and means of processing your personal data.
2.2 Where rtf88 engages third-party service providers to process personal data on its behalf — for example, payment processors, KYC verification providers, or IT infrastructure partners — such third parties act as data processors and are bound by contractual obligations to process data only in accordance with rtf88's instructions and this Policy.
3.1 rtf88 collects personal data in the following categories:
When you create an rtf88 account, we collect: full legal name, date of birth, email address, and account login credentials (username and hashed password).
To comply with anti-money laundering (AML) obligations and verify member eligibility, rtf88 collects copies of government-issued identity documents (e.g., Malaysian MyKad, passport), proof of address documentation, and where applicable, source of funds documentation and payment method ownership confirmation.
We collect records of all deposits, withdrawals, and game transactions including amounts, dates, payment methods used, and transaction identifiers. We do not store full payment card numbers; payment card data is handled directly by PCI-DSS compliant payment processors.
We collect data about how you interact with the rtf88 platform, including: games played, bet amounts and outcomes, session duration and frequency, features accessed, and in-platform communications with support.
When you access rtf88, our systems automatically collect: IP address, browser type and version, operating system, device type and identifiers, referring URL, and time and date of access. This data is collected through standard web server logs and analytics tools.
When you contact rtf88 support via live chat, email, or any other channel, we retain records of those communications for service quality, training, and dispute resolution purposes.
Special Category Data: rtf88 does not intentionally collect special category personal data (such as health data, religious beliefs, or biometric data) unless specifically required for responsible gaming assessment purposes, and only with your explicit consent.
4.1 rtf88 uses personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration data, identity data |
| Identity verification (KYC) | KYC verification data, identity data |
| Processing deposits and withdrawals | Financial transaction data, KYC data |
| Providing gaming and sportsbook services | Platform usage data, financial data |
| Fraud prevention and AML compliance | All categories as applicable |
| Responsible gaming monitoring | Platform usage data, financial data |
| Customer support | Communications data, account data |
| Platform analytics and improvement | Technical data, usage data (aggregated) |
| Marketing communications (with consent) | Email address, usage preferences |
| Regulatory reporting and compliance | Identity data, financial data, KYC data |
4.2 rtf88 will not use your personal data for any purpose that is incompatible with the purposes listed above without first providing you with notice and, where required, obtaining your consent.
5.1 rtf88 processes your personal data on the following legal bases:
6.1 rtf88 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. Period.
6.2 rtf88 may share personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:
6.3 In all cases of third-party data sharing, rtf88 requires contractual commitments from recipients to maintain the confidentiality and security of your personal data.
7.1 rtf88 uses cookies and similar tracking technologies on the rtf88.win website for the following purposes:
7.2 You may control non-essential cookies through your browser settings. Disabling all cookies may affect the functionality of certain platform features. Strictly necessary cookies cannot be disabled through browser settings without preventing platform access.
7.3 rtf88 does not use cookies for third-party advertising or behavioural profiling for commercial sale to advertisers.
8.1 rtf88 retains personal data for the following minimum periods, after which data is securely deleted or anonymised:
8.2 Where personal data is retained solely to satisfy a legal or regulatory obligation, access to that data within rtf88 is restricted to compliance personnel only.
9.1 rtf88 implements a range of technical and organisational security measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
9.2 In the event of a personal data breach that poses a risk to member rights, rtf88 will notify affected members and, where required, relevant regulatory authorities within the timeframes required by applicable law.
9.3 While rtf88 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the security of your own account credentials and device security.
10.1 Subject to applicable law and the limitations arising from rtf88's legal and regulatory obligations, you have the following rights in relation to your personal data held by rtf88:
10.2 To exercise any of the above rights, contact rtf88 support via live chat or by emailing [email protected] (do not click — this is plain text only). rtf88 will respond to verifiable data rights requests within 30 days. Complex requests may require up to 60 days; you will be notified if an extension is required.
10.3 rtf88 may be required to verify your identity before processing a data rights request to ensure that personal data is not disclosed to unauthorised parties.
21+ Age restriction: The rtf88 platform is strictly for persons aged 21 and above. rtf88 does not knowingly collect personal data from persons under the age of 21. If rtf88 becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended and the data deleted.
11.1 If you are a parent or guardian and believe that your child has accessed the rtf88 platform or provided personal data without your consent, please contact rtf88 support immediately. We will take prompt action to close the account and delete all associated data.
12.1 rtf88 may transfer personal data to infrastructure or service providers located outside Malaysia. Where such transfers occur, rtf88 ensures that appropriate safeguards are in place — including standard contractual clauses or equivalent data transfer mechanisms — to protect the personal data to a standard comparable to that required under applicable data protection law.
12.2 Payment data related to Touch 'n Go eWallet, DuitNow, FPX, and Malaysian banking channels is processed primarily within Malaysian banking infrastructure and is subject to the data handling requirements of the respective Malaysian financial institutions and Bank Negara Malaysia guidelines.
13.1 rtf88 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised.
13.2 Material changes to this Policy will be communicated to members via email or in-platform notification where practicable. Your continued use of the rtf88 platform following publication of an updated Policy constitutes your acceptance of the updated terms.
13.3 We recommend reviewing this Policy periodically. If you do not agree with changes to the Policy, you may request account closure in accordance with the rtf88 Terms & Conditions.
14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or rtf88's data handling practices, please contact the rtf88 data team:
Email: [email protected]
Live Chat: Available 24/7 through the rtf88 platform at rtf88.win
14.2 rtf88 aims to respond to all privacy-related enquiries within five business days. Data rights requests will be processed within the timeframes set out in Section 10.
rtf88 handles your personal data with the care and transparency it deserves. Sign in and enjoy Malaysia's trusted online casino and sportsbook — with full confidence in your privacy.
21+ Strictly for adults aged 21 and above. Please play responsibly.